We’re excited to share that with our new life insurance carrier, Symetra, all employees now have access to several valuable support services at no cost to you. These benefits are available 24/7 and extend to your spouse/domestic partner and dependents up to age 26 after your 90th day of employment.
Here’s what’s included:
Employee Assistance Program (EAP)
Confidential help for personal or work-related issues
- Counseling for stress, anxiety, grief, substance use
- Legal and financial support
- Online tools and resources
Call: 1-888-327-9573
Online: guidanceresources.com
Web ID: SYMETRA
Travel Assistance
Emergency help while traveling 100+ miles from home, available in 180+ countries
- Medical and pharmacy referrals
- Nurse help line
- Emergency medical transport coordination
Identity Theft Assistance
Step-by-step help if your identity is stolen
- Fraud and credit assistance
- Lost wallet/passport help
- Emergency cash advance support
Beneficiary Assistance
Support and guidance after the loss of a loved one
- Help with funeral arrangements and paperwork
- Emotional and logistical support
For 24/7 access to Travel, Identity Theft, or Beneficiary Assistance, call (978) 651-9223. When prompted, mention Symetra as NAPA’s sponsor.
You can also click the links below to view more details about these benefits.
Travel, Identity Theft & Beneficiary Assistance
These resources are meant to be there when life feels uncertain, whether you’re dealing with a crisis, traveling, managing finances, or facing a personal loss.
If you have any questions or need help accessing these services, feel free to reach out to the HR team.