The Claims Specialist plays a key role in supporting NAPA Transportation's commitment to safety and risk management by assisting with the handling of accident, injury, cargo, and third-party claims. This role requires strong attention to detail, effective communication, and the ability to manage multiple priorities while ensuring timely claim resolution and accurate documentation.
What You'll Do:
Claims Management:
- Assist with the management of accident, cargo, injury, and third-party claims from initial reporting through resolution.
- Report new claims to insurance carriers and provide regular updates to the Claims Manager.
- Maintain accurate claims files, documentation, claim diaries, and follow-up activity.
Investigation & Coordination:
- Communicate accident and incident information with internal departments, insurance carriers, vendors, and other external partners.
- Coordinate accident-related repair tracking with the maintenance department and ensure accurate repair documentation.
- Track owner-operator and lease purchase liability chargebacks.
Reporting & Risk Management:
- Prepare daily, weekly, monthly, and quarterly safety and claims reports.
- Identify and escalate unresolved claims issues or operational concerns.
- Support departmental initiatives focused on risk reduction and continuous improvement.
Support & Response:
- Participate in an after-hours on-call rotation, including evenings, weekends, and holidays, responding remotely to critical issues.
- Travel as needed to accident sites, company locations, vendor facilities, and other business-related destinations.
- 3+ years of administrative experience required; transportation claims or insurance experience preferred.
- High school diploma or GED required; bachelor's degree preferred or equivalent experience.
- Strong knowledge of transportation claims processes; familiarity with DOT, FMCSA, and OSHA regulations preferred.
- Excellent organizational, communication, and problem-solving skills.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite and company systems.
- Ability to maintain professionalism and confidentiality when handling sensitive information.
- A proactive, team-oriented mindset committed to NAPA's mission, values, and culture of safety.
- Competitive Compensation
- Pay Increases (based on performance)
- Career Advancement
- Paid Vacation
- Paid Holidays
- Great Benefits
- 401k with company match
NAPA Transportation, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, veteran status, or any other protected status as outlined by federal, state, or local laws.
