Position title
Afterhours Support
Description
As an Afterhours Support team member, you’ll serve as the frontline connection between NAPA’s drivers and internal teams during overnight and weekend hours. This position provides operational support, answers driver questions, and assists across customer service, breakdown, and brokerage functions to keep our operations running smoothly after hours.
Responsibilities
- Be the first point of contact for drivers after hours, providing prompt and professional support.
- Respond to driver inquiries and resolve issues, escalating when needed.
- Coordinate driver pickups and deliveries to meet customer expectations.
- Maintain accurate shift pass-down notes and communication logs.
- Collaborate with operations, customer service, breakdown, and brokerage teams to ensure seamless service.
- Promote a positive, solutions-focused culture aligned with NAPA’s Core Values.
Qualifications
- Prior customer service or dispatch experience (transportation experience a plus).
- Strong communication, organization, and problem-solving skills.
- Ability to multitask and adapt in a fast-paced environment.
- Proficiency with Microsoft Office and comfort learning new systems.
- High school diploma or GED required; bachelor’s degree preferred.
- Positive attitude, accountability, and a commitment to teamwork.
Job Benefits
- Competitive Compensation
- Pay Increases (based on performance)
- Career Advancement
- Paid Vacation
- Paid Holidays
- Great Benefits
- 401k with company match
About NAPA
NAPA proudly offers an innovative and dynamic culture, competitive compensation and a comprehensive benefits package, including medical, prescription, dental, vision, company paid life insurance, paid holidays, paid time off, 401k with company match, tuition reimbursement & much more!
Hiring organization
Employment Type
Full-time
Industry
Trucking
Working Hours
Tuesday – Saturday, 9:00 PM – 7:00 AM (includes weekends and holidays)
Job Location
4800 East Trindle Road, Mechanicsburg, PA
