Position title
Customer Experience Lead
Description
The Customer Experience Lead owns customer service execution and manages transportation orders end to end. This role is ideal for someone who values accuracy, clear communication, and accountability while working directly with customers and internal partners.
Responsibilities
- Provide proactive, best in class communication as the primary point of contact for customer service execution
- Schedule and track shipments; identify and escalate potential service issues; communicate solutions and ensure follow-through
- Manage daily EDI activity and maintain accurate transportation records across all systems
- Monitor trailer activity, identify inefficiencies, and escalate operational gaps to appropriate teams
- Collaborate with Senior Account Managers on customer strategies and service improvements.
- Identify service gaps and contractual accessorial revenue opportunities.
Qualifications
- Prior customer service experience required (prior transportation industry experience preferred)
- Proactive, team-oriented approach with a strong ability to prioritize and manage multiple tasks in a fast-paced environment.
- Exceptional communication abilities & attention to detail
- Ability to work Tuesday- Saturday
- Ability to work in office
Job Benefits
- Competitive Compensation
- Pay Increases (based on performance)
- Career Advancement
- Paid Vacation
- Paid Holidays
- Great Benefits
- 401k with company match
About NAPA
NAPA proudly offers an innovative and dynamic culture, competitive compensation and a comprehensive benefits package, including medical, prescription, dental, vision, company paid life insurance, paid holidays, paid time off, 401k with company match, tuition reimbursement & much more!
Hiring organization
Employment Type
Full-time
Industry
Trucking
Job Location
Mechanicsburg, PA
