NAPA Transportation and Northeast Logistics specialize in the safe execution of packaging products, consumer packaged goods, pharmaceuticals, produce, food, alcohol, building products, and other critical retail commodities. With the use of over 500 company trucks, 1500 company dry van and refrigerated trailers, and an extensive network of highly vetted carrier partners, we provide Dry Van, Refrigerated, Drop Trailer, Power Only and Expedited Freight Solutions.
The Truckload Coverage Representative is responsible for executing daily freight assignments and managing load life cycles within a designated region/customer to ensure shipments are covered in a timely and cost-effective manner, with qualified carriers who meet NEL’s criteria for hire.
- Provide high volume inbound & outbound call center support to drivers, carriers & customers.
- Execute daily freight assignments within designated region to ensure shipments are covered in a timely and cost-effective manner, with qualified carriers who meet criteria for hire.
- Effectively negotiate to minimize carrier freight costs on a per load basis based on market trends.
- Communicate information timely & consistently to Drivers, Carriers & Customers.
- Generate new carriers and further develop relationships with existing carriers to increase total carrier capacity and drive more booked load volumes.
- Utilize load boards to match freight with carrier capacity to drive efficiency, speed & volume of loads covered. (DAT, TruckerTools, TruckStop.com).
- Negotiate with carriers to maximize reload & continuous movement opportunities.
- Accurately enter and maintain up to date information on a continuous basis in TMW.
- Ensure 100% of booked shipments dispatched prior to end of day, daily.
- Determine & execute solutions for failed shipments/orders.
- Provide consistent and exceptional service levels to all customers (Internal Customers, External Customers, Carriers, and Drivers).
- Meet or exceed customer and company expectations for Trucker Tools tracking compliance.
- Meet or exceed key performance metrics for total calls daily (inbound/outbound), minimum total phone time daily (inbound & outbound), volume of loads booked monthly, tracking compliance, and other metrics determined by the business.
- Performs other responsibilities as determined by business needs.
- 2-3 years; experience in logistics, sales or a related field preferred.
- Education: A high school diploma or GED required. Bachelors’ degree preferred or commensurate experience.
- Competitive Compensation
- Pay Increases (based on performance)
- Career Advancement
- Paid Vacation
- Paid Holidays
- Great Benefits
- 401k with company match
NEL proudly offers an innovative and dynamic culture, competitive compensation and a comprehensive benefits package, including medical, prescription, dental, vision, company paid life insurance, paid holidays, paid time off, 401k with company match, tuition reimbursement & much more!
