Position title
Senior Account Manager
Description

The Senior Account Manager is responsible for managing new and established accounts for continued revenue and profit growth for NAPA Transportation, Inc. This position ensures all customer service activities such as proactively communicating with both our customers and internal teams, responding to inquiries, scheduling deliveries and appointments, are handled in prompt, courteous, professional, and effective manner.

Responsibilities
  • Focus on account growth and revenue generation
  • Responsibility for scorecard management and identifying drivers to improvement.
  • People management responsibility for CSR position; productivity, training, development, managing expectations and annual reviews.
  • Effectively manages customer relationships and handles escalated situations with customers in a timely and professionally manner.
  • Understands NAPA’s business needs and makes educated decisions based on those needs.
  • Identifies assessorial opportunities through customer contracts.
  • Schedules deliveries and appointments with customers in a timely manner.
  • Inputs data using excel and other company specific software; ensuring 99% data integrity.
  • Refers any unresolved customer issues to upper management.
  • Performs other duties as assigned.
Qualifications
  • Experience: 3+ years of industry experience preferred.
  • Education: High School Diploma or GED required. Bachelors’ degree preferred or commensurate experience.
Job Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
About NAPA

NAPA proudly offers an innovative and dynamic culture, competitive compensation and a comprehensive benefits package, including medical, prescription, dental, vision, company paid life insurance, paid holidays, paid time off, 401k with company match, tuition reimbursement & much more!

How to Apply
Apply NOW
Employment Type
Full-time
Industry
Trucking
Job Location
Harrisonburg, VA
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