Position title
Logistics Coordinator
Description

The Logistics Coordinator is responsible for providing administrative level assistance for the daily business needs of an assigned region within the Brokerage department.

Responsibilities
  • Accurately enter and maintain up to date information on a continuous basis in TMW after the pickup has been completed through final delivery within assigned region or customer.
  • Collect, document and pass on accurate information to/from Carriers/Drivers and our Internal Departments.
  • Provide best in class communication with Drivers & Carriers that aligns with NAPA’s Mission Statement.
  • Document all correspondences, issues and service deviations with carrier/driver and customer representative as they occur or as information is received.
  • Identify accessorial billing opportunities by capturing, validating & recording accurate in/out times at Shipper/Consignee Locations.
  • Follow customer’s accessorial billing reporting procedure.
  • Serve as primary point of contact for all customer service & accounts payable requests; responds within 20 minutes of receipt.
  • Scanning, filing and work with accounting to assure all final rate sheets are accurate and upload to assure accurate payments are made.
  • Meet or exceed key performance metrics for tracking tool compliance, loads closed per day & other metrics determined by business needs.
    • Meet or exceed customer and company expectations for Trucker Tools tracking compliance for all loads assigned.
    • Close loads within 24 hours of the scheduled delivery appointment date and time for all loads within the assigned region or customers.
  • Performs other responsibilities as determined by business needs.
Qualifications
  • No prior experience required
  • High School Diploma or GED required. Bachelors’ degree preferred
  • Demonstrates a clear understanding & strong commitment to the organization’s mission statement and core values; excellent & effective interpersonal and communication (including but not limited to written, listening, verbal & organizational) skills between teammates, internal departments & directly with customers & drivers; ability to work both collaboratively and independently; professional & approachable presence, empathetic; must be able to build successful relationships. Commitment to diversity, equity and inclusion.
  • Displays excellent time management skills; ability to plan, organize & prioritize workload based on company objectives; Ability to multitask effectively; highly detailed oriented & results driven; proven ability to perform at a high level in a face paced environment consistently; achieve or exceed all performance based goals & deadlines; displays strong a ‘work until it’s done’ attitude; adaptable, flexible & high tolerance for ambiguity. Acts in the best interest of the business; displays ownership; accepts responsibility for actions and the results of those actions; learns from mistakes and corrects errors to minimize the impact on others; embraces new responsibilities & challenges; seek additional tasks and broaden knowledge and abilities.
  • Proficient computer skills (i.e., Microsoft Office, company specific software/programs, etc.) & ability to quickly learn computer based applications; strong working knowledge & application of company policy & procedures.
Job Benefits
  • Competitive Compensation
  • Pay Increases (based on performance)
  • Career Advancement
  • Paid Vacation
  • Paid Holidays
  • Great Benefits
  • 401k with company match
About NAPA

NAPA proudly offers an innovative and dynamic culture, competitive compensation and a comprehensive benefits package, including medical, prescription, dental, vision, company paid life insurance, paid holidays, paid time off, 401k with company match, tuition reimbursement & much more!

How to Apply
Apply NOW
Employment Type
Full-time
Working Hours
M-F 0800-1700
Industry
Trucking
Job Location
4800 East Trindle Road, Mechanicsburg, PA
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