NAPA's Customer Service Representative is responsible for the support and execution of transportation orders and related data entry and communication functions

Responsibilities:

• Schedules appointments effectively and accurately.
• Utilizes phone, email, internal operating system, and other technology to efficiently process orders through the system.
• Tracks and traces transportation orders.
• Communicates updates and delays in transportation to customers and/or transportation providers.
• Performs data entry on equipment when notified of status by the customer.
• Performs other duties as assigned.

Qualifications:

• 0-2 years of industry experience preferred.
• High School Diploma or GED required.
• Excellent written, listening, verbal and organizational skills;
• Ability to plan and organize workload; strong work ethic; driven and competitive nature; meet all deadlines; strong attention to detail.
• Strong ability to work confidentially
• Ability to multi-task and work independently and as part of a team; above average interpersonal skills
• Above average computer skills (i.e., Microsoft Office, data entry systems).

Benefits:

• Competitive Compensation
• Pay Increases (based on performance)
• Career Advancement
• Paid Vacation
• Paid Holidays
• Great Benefits
• 401k with company match

NAPA proudly offers an innovative and dynamic culture, competitive compensation and a comprehensive benefits package, including medical, prescription, dental, vision, company paid life insurance, paid holidays, paid time off, 401k with company match, tuition reimbursement & much more!