Position title
Customer Service Representative

NAPA's Customer Service Representative is responsible for the support and execution of transportation orders and related data entry and communication functions


  • Schedules appointments effectively and accurately.
  • Utilizes phone, email, internal operating system, and other technology to efficiently process orders through the system.
  • Tracks and traces transportation orders.
  • Communicates updates and delays in transportation to customers and/or transportation providers.
  • Performs data entry on equipment when notified of status by the customer.
  • Performs other duties as assigned.


  • 0-2 years of industry experience preferred.
  • High School Diploma or GED required.
  • Excellent written, listening, verbal and organizational skills;
  • Ability to plan and organize workload; strong work ethic; driven and competitive nature; meet all deadlines; strong attention to detail.
  • Strong ability to work confidentially
  • Ability to multi-task and work independently and as part of a team; above average interpersonal skills
  • Above average computer skills (i.e., Microsoft Office, data entry systems).


  • Competitive Compensation
  • Pay Increases (based on performance)
  • Career Advancement
  • Paid Vacation
  • Paid Holidays
  • Great Benefits
  • 401k with company match

NAPA proudly offers an innovative and dynamic culture, competitive compensation and a comprehensive benefits package, including medical, prescription, dental, vision, company paid life insurance, paid holidays, paid time off, 401k with company match, tuition reimbursement & much more!

Employment Type
Beginning of employment
Trucking Industry
Job Location
4800 East Trindle Road, Mechanicsburg, Pennsylvania, 17050, USA
Valid through
December 31, 2021
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Position: Customer Service Representative

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